Terms and Conditions
Booking Conditions – Our Agreement with You
We are Hike Pyrenees SL, CIF B22379200, travel agency CAA305, Turismo Activo TA-HU-0308, having its head office at: c/Rambla de San Pedro 3, 22630 Biescas, Spain and it’s registered office as: c/ Cantarranas 70, 22630 Biescas, Spain and this section entitled ‘Our Agreement with You’ sets out what you are legally entitled to expect from us when you book a holiday with us.
Insurance
It is a condition of your booking with us that you and all other members of your party are adequately insured for all of the activities that they will be taking part in and any person who is under 18 years old must be accompanied by an adult. We may ask for details of your insurance prior to departure.
For guests from within the EU – The E111 from has been replaced by the European Health Insurance Card (EHIC). We advise all customers to obtain an EHIC before travelling (this is not a substitute for travel insurance).
Health and fitness
Our holidays are active and customers should have the appropriate level of fitness. If you are pregnant, we advise you to seek the advice of your doctor before booking with us. For your own safety, please advise us of any health conditions such as asthma, diabetes, pregnancy or any other disability etc
Paying for your holiday
We accept credit or debit card payments directly on our website. If you would like to pay via PayPal we can arrange this but there is a 4% surcharge to cover the fees.
A non-refundable deposit of 125€ per person is required; when we have received this we will confirm your booking. The balance is due 8 weeks before departure and we will contact you at that time. If you book less than 8 weeks before departure, you will pay for the entire amount at the time of booking.
Cancellations
If you wish to change or cancel your holiday you must advise us immediately in writing to the Registered Office address or by email to info@hikepyrenees.co.uk
If you want to change any details of your booking (such as changing dates or changing an activity), we will do our best to help, however please be aware that we may not be able to accommodate your change
If you want to cancel all or part of your accommodation booking to cover the cost of processing your cancellation and to compensate us for any costs we have incurred, we make a cancellation charge dependent on when we receive your cancellation as shown on the scale below. The person who made the booking is responsible for paying this charge.
Period before departure written notice of cancellation received Cancellation charge
56 days or more Loss of deposit
Between 21 and 56 days 50% of total price
Less than 21 days 100% of total price
Hike Pyrenees reserve the right to cancel a guided holiday if we do not reach a minimum of two participants for the dates. In this case we will offer a full refund (including the deposit) or you can choose to transfer your booking to other dates. Hike Pyrenees does not accept any responibility for flights or other travel costs.
Dietary Requirements
We can cater for vegetarians, vegans and other dietary requirements but require at least 7 days prior notice. Please notify us of any dietary requirements at the time of booking.
Alterations
All prices that we advertise are accurate at the date published in our brochures and on our website, but we reserve the right to change any of those prices from time to time. Prices can go up or down. We will be able to tell you the up-to-date price of your chosen accommodation advertised by us before confirming your booking.
All holidays and holiday activities that we advertise are accurate at the date published in our brochures and on our website, but we reserve the right to make alterations to the itineraries for reasons beyond our reasonable control such as bad weather, or failure by any of our third party suppliers.
Customer Conduct
We and our suppliers reserve the right to terminate your participation in any activity if in our opinion or in the opinion of our supplier your behaviour is considered a danger to yourself or others or is threatening or abusive towards other guests or any member of our staff or our supplier’s staff. In any of these circumstances you may be evicted from the accommodation and no refunds will be paid to you and we may make a claim against you for any costs and expenses incurred as a result of your behaviour. Criminal proceedings may also be instigated. Reference to “you” or “your” includes for the purposes of this section the conduct also of any other person in your party.
Complaints
If you have cause for complaint about any service or accommodation, you must immediately notify the supplier of the service in question locally. If they are unable to resolve the problem immediately, and a member of our staff is not available, you should contact us straight away by telephone/email and we will endeavour to assist. If you are still not satisfied, you must write to our Registered Office within 28 days of your leaving the accommodation to allow your complaint to be investigated properly. Please write your booking reference on your letter, and include your daytime and evening telephone numbers. If you do not give us the opportunity to resolve any problem locally by reporting it to the accommodation supplier, then we may not be able to deal positively with any complaint that you make to us in writing.
Travel arrangements
It is not our responsibility to organise transport to and from the meeting point advised to you at the time of your booking. All transport or travel related bookings, expenses, insurance and other requirements in this respect are your responsibility and the responsibility of any other travellers who may be in your party.
Privacy Policy
We do not store credit card details nor do we share financial details with any 3rd parties. We will not share you email address, physical address or personal details with any third party.
Limitation of liability
(1)This section sets out the entire our financial liability (including any liability for the acts or omissions of our employees and subcontractors) to you and all members of your party in respect of: any breach of contract; any representation, statement or tortious act or omission (including negligence) arising under or in connection with your holiday.
(2)Nothing shall limit or exclude our liability for: death or personal injury resulting from our negligence; or for any damage or liability incurred by you as a result of our fraud or fraudulent misrepresentation.
(3) Subject to paragraph (2) above, we shall not be liable for: any special, indirect, or consequential losses, costs, damages, charges or expenses. Our total liability in contract, tort (including if we have been negligent or are in breach of our statutory duty), or misrepresentation arising in connection with our performance, or contemplated performance under this contract shall be limited to the price paid by you for the services in question.
For the purposes of this paragraph the terms: ‘our’ ‘we’ or ‘us’ shall be deemed to include us and our suppliers; and ‘you’ or ‘your’ shall be deemed to include you and those of your party.
Governing Law
This contract is made in Spain and if there is any dispute or claim arising out of or in connection with your holiday, such dispute or claim shall be dealt with under Spanish law, in an Spanish court.
Web disclaimer HikePyrenees.co.uk
By accessing www.HikePyrenees.co.uk, you agree to be bound by the following terms of use of this Website and use of any materials or services contained herein.
This website is provided by Hike Pyrenees SL for the purposes of information to customers. This website is intended for users of the website except for persons who are prohibited under the applicable laws of their citizenship, domicile or residence from receiving such information or using such transactions. Customers should be aware that regulatory regimes and compensation agreements might differ from jurisdiction to jurisdiction.
In particular, the information provided does not constitute an offer by Hike Pyrenees SL to provide any service or product described herein. Products and services described herein are not available to all persons in all geographical locations. Hike Pyrenees SL will not provide any services described herein to any person if the provision of such services would be in violation of such person’s home country jurisdiction or any other related jurisdiction.
The information provided on this Website is subject to changes and updates from time to time. Whilst reasonable care is taken in compiling the information contained herein, Hike Pyrenees SL gives no guarantee as to its completeness, accuracy or timeliness and it may not reflect our most updated terms and conditions for services or products provided.
No part of the material on this website may be copied or duplicated in any form, by any means or distributed without the prior written consent of Hike Pyrenees SL. We do our utmost to monitor descriptions and illustrations on the website. The pictures are intended to give a general idea of the activity described and does not form part of any contract between you and Hike Pyrenees SL.
No liability whatsoever is accepted for any direct loss or damage or for any loss of profits or revenue or for any indirect or consequential loss or damage arising from or connected with the use of this website or any information or material contained in or on this website and liability therefore is disclaimed to the fullest extent permitted by applicable law (save that we do not purport to disclaim or limit our liability for death or personal injury caused by our negligence).
Hike Pyrenees SL has not reviewed and is not responsible for the content of off-site pages or any other website linked to this website. Hike Pyrenees SL expressly disclaims all warranties and liabilities relating to the interaction and activities you may have with websites linking to the Hike Pyrenees SL website. In general, Hike Pyrenees is not responsible for any link made to the Hike Pyrenees SL website.
Hike Pyrenees SL does not guarantee that any functions at this website will operate without interruptions or errors and accepts no responsibility for any such interruptions or errors.
In case of any dispute English law shall apply and the user of this website, by use of this website, agrees to submit to the non-exclusive jurisdiction of the courts of England.