Terms and Conditions
Booking Conditions - Our Agreement with You
We are Hike Pyrenees Limited, Company Number 06452828, having its Registered Office address at: 97 Sylvia Avenue ,Pinner, Middlesex HA5 4QN and this section entitled 'Our Agreement with You' sets out what you are legally entitled to expect from us when you book a holiday with us.
£50 off guided walking offer
£50 off applies to all guided walking holidays starting in September 2008 for a duration of 1 week or more, booked before 31st August 2008. Offer subject to availability.
Insurance
It is a condition of your booking with us that you and all other members of your party are adequately insured for all of the activities that they will be taking part in and any person who is under 18 years old must be accompanied by an adult. We will ask for details of your insurance prior to departure. For those needing travel insurance from the UK we suggest looking at Travel-quest's Holiday Insurance Directory.
The E111 from has been replaced by the European Health Insurance Card (EHIC). We advise all customers to obtain an EHIC before travelling (this is not a substitute for travel insurance).
Health and fitness
Our holidays are active and customers should have the appropriate level of fitness. If you are pregnant, we advise you to seek the advice of your doctor before booking with us. For your own safety, please advise us of any health conditions such as asthma, diabetes, pregnancy or any other disability etc
Paying for your holiday
A non-refundable deposit of £75 per person is required; when we have received this we will confirm your booking. The balance is due 6 weeks before departure and we will contact you at that time. If you book less than 6 weeks before departure, you will pay for the entire amount at the time of booking.
You can make payments by cheque made payable to 'Hike Pyrenees Ltd'. If this is not convenient please contact us and we will give you our bank account details for you to pay by internet bank transfer.
Cancellations
If you wish to change or cancel your holiday you must advise us immediately in writing to the Registered Office address or by email to info@hikepyrenees.co.uk
If you want to change any details of your booking (such as changing dates or changing an activity), we will do our best to help, however please be aware that we may not be able to accommodate your change
If you want to cancel all or part of your accommodation booking to cover the cost of processing your cancellation and to compensate us for any costs we have incurred, we make a cancellation charge dependent on when we receive your cancellation as shown on the scale below. The person who made the booking is responsible for paying this charge.
Period before departure written notice of cancellation received Cancellation charge
22 days or more Loss of deposit
21 days or less 50% of total booking price
Dietary Requirements
We can cater for vegetarians and vegans but require at least 7 days prior notice. Please notify us of any dietary requirements at the time of booking.
Alterations
All prices that we advertise are accurate at the date published in our brochures and on our website, but we reserve the right to change any of those prices from time to time. Prices can go up or down. We will be able to tell you the up-to-date price of your chosen accommodation advertised by us before confirming your booking.
All holidays and holiday activities that we advertise are accurate at the date published in our brochures and on our website, but we reserve the right to make alterations to the itineraries for reasons beyond our reasonable control such as bad weather, or failure by any of our third party suppliers.
Customer Conduct
We and our suppliers reserve the right to terminate your participation in any activity if in our opinion or in the opinion of our supplier your behaviour is considered a danger to yourself or others or is threatening or abusive towards other guests or any member of our staff or our supplier's staff. In any of these circumstances you may be evicted from the accommodation and no refunds will be paid to you and we may make a claim against you for any costs and expenses incurred as a result of your behaviour. Criminal proceedings may also be instigated. Reference to "you" or "your" includes for the purposes of this section the conduct also of any other person in your party.
Complaints
If you have cause for complaint about any service or accommodation, you must immediately notify the supplier of the service in question locally. If they are unable to resolve the problem immediately, and a member of our staff is not available, you should contact us straight away by telephone/email and we will endeavour to assist. If you are still not satisfied, you must write to our Registered Office within 28 days of your leaving the accommodation to allow your complaint to be investigated properly. Please write your booking reference on your letter, and include your daytime and evening telephone numbers. If you do not give us the opportunity to resolve any problem locally by reporting it to the accommodation supplier, then we may not be able to deal positively with any complaint that you make to us in writing.
Travel arrangements
It is not our responsibility to organise transport to and from the meeting point advised to you at the time of your booking. All transport or travel related bookings, expenses, insurance and other requirements in this respect are your responsibility and the responsibility of any other travellers who may be in your party.
Limitation of liability
(1)This section sets out the entire our financial liability (including any liability for the acts or omissions of our employees and subcontractors) to you and all members of your party in respect of: any breach of contract; any representation, statement or tortious act or omission (including negligence) arising under or in connection with your holiday.
(2)Nothing shall limit or exclude our liability for: death or personal injury resulting from our negligence; or for any damage or liability incurred by you as a result of our fraud or fraudulent misrepresentation; or for any liability incurred by you as a result of any breach by us of the condition as to title or the warranty as to quiet possession implied by section 2 of the Supply of Goods and Services Act 1982.
(3) Subject to paragraph (2) above, we shall not be liable for: any special, indirect, or consequential losses, costs, damages, charges or expenses. Our total liability in contract, tort (including if we have been negligent or are in breach of our statutory duty), or misrepresentation arising in connection with our performance, or contemplated performance under this contract shall be limited to the price paid by you for the services in question.
For the purposes of this paragraph the terms: 'our' 'we' or 'us' shall be deemed to include us and our suppliers; and 'you' or 'your' shall be deemed to include you and those of your party.
Governing Law
This contract is made in England and if there is any dispute or claim arising out of or in connection with your holiday, such dispute or claim shall be dealt with under English law, in an English court.
Web disclaimer HikePyrenees.co.uk
By accessing www.HikePyrenees.co.uk, you agree to be bound by the following terms of use of this Website and use of any materials or services contained herein.
This website is provided by Hike Pyrenees Limited for the purposes of information to customers. This website is intended for users of the website except for persons who are prohibited under the applicable laws of their citizenship, domicile or residence from receiving such information or using such transactions. Customers should be aware that regulatory regimes and compensation agreements might differ from jurisdiction to jurisdiction.
In particular, the information provided does not constitute an offer by Hike Pyrenees Ltd to provide any service or product described herein. Products and services described herein are not available to all persons in all geographical locations. Hike Pyrenees Ltd will not provide any services described herein to any person if the provision of such services would be in violation of such person's home country jurisdiction or any other related jurisdiction.
The information provided on this Website is subject to changes and updates from time to time. Whilst reasonable care is taken in compiling the information contained herein, Hike Pyrenees Ltd gives no guarantee as to its completeness, accuracy or timeliness and it may not reflect our most updated terms and conditions for services or products provided.
No part of the material on this website may be copied or duplicated in any form, by any means or distributed without the prior written consent of Hike Pyrenees Ltd. We do our utmost to monitor descriptions and illustrations on the website. The pictures are intended to give a general idea of the activity described and does not form part of any contract between you and Hike Pyrenees Ltd.
No liability whatsoever is accepted for any direct loss or damage or for any loss of profits or revenue or for any indirect or consequential loss or damage arising from or connected with the use of this website or any information or material contained in or on this website and liability therefore is disclaimed to the fullest extent permitted by applicable law (save that we do not purport to disclaim or limit our liability for death or personal injury caused by our negligence).
Hike Pyrenees Ltd has not reviewed and is not responsible for the content of off-site pages or any other website linked to this website. Hike Pyrenees Ltd expressly disclaims all warranties and liabilities relating to the interaction and activities you may have with websites linking to the Hike Pyrenees Ltd website. In general, Hike Pyrenees is not responsible for any link made to the Hike Pyrenees Ltd website.
Hike Pyrenees Ltd does not guarantee that any functions at this website will operate without interruptions or errors and accepts no responsibility for any such interruptions or errors.
In case of any dispute English law shall apply and the user of this website, by use of this website, agrees to submit to the non-exclusive jurisdiction of the courts of England.
Hike Pyrenees
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Walking in Spain Hike Pyrenees Ltd Registered No. 6452828 Tel 020 8123 5049 Email info@hikepyrenees.co.uk
Read our guides to:
Ordesa National Park
Flora of the Pyrenees
Loarre Castle
Valle de Tena
Walking Gear
San Juan de la Peña