We are Hike Pyrenees Limited, Company Number 06452828, having its Registered Office
address at: 97 Sylvia Avenue, Pinner, Middlesex HA5 4QN and this section entitled
‘Our Agreement with You’ sets out what you are legally entitled to expect from us
when you book a holiday with us.
It is a condition of your booking with us that you and all other members of your
party are adequately insured for all of the activities that they will be taking part
in and any person who is under 18 years old must be accompanied by an adult. We will
ask for details of your insurance prior to departure. For those needing travel insurance
from the UK we suggest looking at Travel-quest's Holiday Insurance Directory.
The E111 from has been replaced by the European Health Insurance Card (EHIC). We
advise all customers to obtain an EHIC before travelling (this is not a substitute
for travel insurance).
Health and fitness
Our holidays are active and customers should have the appropriate level of fitness.
If you are pregnant, we advise you to seek the advice of your doctor before booking
with us. For your own safety, please advise us of any health conditions such as asthma,
diabetes, pregnancy or any other disability etc
Paying for your holiday
A non-refundable deposit of £75 per person is required; when we have received this
we will confirm your booking. The balance is due 6 weeks before departure and we
will contact you at that time. If you book less than 6 weeks before departure, you
will pay for the entire amount at the time of booking.
You can make payments by cheque made payable to ‘Hike Pyrenees Ltd’. If this is
not convenient please contact us and we will give you our bank account details for
you to pay by internet bank transfer.
If you wish to change or cancel your holiday you must advise us immediately in writing
to the Registered Office address or by email to firstname.lastname@example.org
If you want to change any details of your booking (such as changing dates or changing
an activity), we will do our best to help, however please be aware that we may not
be able to accommodate your change
If you want to cancel all or part of your accommodation booking to cover the cost
of processing your cancellation and to compensate us for any costs we have incurred,
we make a cancellation charge dependent on when we receive your cancellation as shown
on the scale below. The person who made the booking is responsible for paying this
Period before departure written notice of cancellation received Cancellation
22 days or more Loss
21 days or less 50%
of total booking price
We can cater for vegetarians and vegans but require at least 7 days prior notice.
Please notify us of any dietary requirements at the time of booking.
All prices that we advertise are accurate at the date published in our brochures
and on our website, but we reserve the right to change any of those prices from time
to time. Prices can go up or down. We will be able to tell you the up-to-date price
of your chosen accommodation advertised by us before confirming your booking.
All holidays and holiday activities that we advertise are accurate at the date published
in our brochures and on our website, but we reserve the right to make alterations
to the itineraries for reasons beyond our reasonable control such as bad weather,
or failure by any of our third party suppliers.
We and our suppliers reserve the right to terminate your participation in any activity
if in our opinion or in the opinion of our supplier your behaviour is considered
a danger to yourself or others or is threatening or abusive towards other guests
or any member of our staff or our supplier’s staff. In any of these circumstances
you may be evicted from the accommodation and no refunds will be paid to you and
we may make a claim against you for any costs and expenses incurred as a result of
your behaviour. Criminal proceedings may also be instigated. Reference to “you” or
“your” includes for the purposes of this section the conduct also of any other person
in your party.
If you have cause for complaint about any service or accommodation, you must immediately
notify the supplier of the service in question locally. If they are unable to resolve
the problem immediately, and a member of our staff is not available, you should contact
us straight away by telephone/email and we will endeavour to assist. If you are still
not satisfied, you must write to our Registered Office within 28 days of your leaving
the accommodation to allow your complaint to be investigated properly. Please write
your booking reference on your letter, and include your daytime and evening telephone
numbers. If you do not give us the opportunity to resolve any problem locally by
reporting it to the accommodation supplier, then we may not be able to deal positively
with any complaint that you make to us in writing.
It is not our responsibility to organise transport to and from the meeting point
advised to you at the time of your booking. All transport or travel related bookings,
expenses, insurance and other requirements in this respect are your responsibility
and the responsibility of any other travellers who may be in your party.
Limitation of liability
(1)This section sets out the entire our financial liability (including any liability
for the acts or omissions of our employees and subcontractors) to you and all members
of your party in respect of: any breach of contract; any representation, statement
or tortious act or omission (including negligence) arising under or in connection
with your holiday.
(2)Nothing shall limit or exclude our liability for: death or personal injury resulting
from our negligence; or for any damage or liability incurred by you as a result of
our fraud or fraudulent misrepresentation; or for any liability incurred by you as
a result of any breach by us of the condition as to title or the warranty as to quiet
possession implied by section 2 of the Supply of Goods and Services Act 1982.
(3) Subject to paragraph (2) above, we shall not be liable for: any special, indirect,
or consequential losses, costs, damages, charges or expenses. Our total liability
in contract, tort (including if we have been negligent or are in breach of our statutory
duty), or misrepresentation arising in connection with our performance, or contemplated
performance under this contract shall be limited to the price paid by you for the
services in question.
For the purposes of this paragraph the terms: 'our' 'we' or 'us' shall be deemed
to include us and our suppliers; and 'you' or 'your' shall be deemed to include you
and those of your party.
This contract is made in England and if there is any dispute or claim arising out
of or in connection with your holiday, such dispute or claim shall be dealt with
under English law, in an English court.
Web disclaimer HikePyrenees.co.uk
By accessing www.HikePyrenees.co.uk, you agree to be bound by the following terms
of use of this Website and use of any materials or services contained herein.
This website is provided by Hike Pyrenees Limited for the purposes of information
to customers. This website is intended for users of the website except for persons
who are prohibited under the applicable laws of their citizenship, domicile or residence
from receiving such information or using such transactions. Customers should be aware
that regulatory regimes and compensation agreements might differ from jurisdiction
In particular, the information provided does not constitute an offer by Hike Pyrenees
Ltd to provide any service or product described herein. Products and services described
herein are not available to all persons in all geographical locations. Hike Pyrenees
Ltd will not provide any services described herein to any person if the provision
of such services would be in violation of such person's home country jurisdiction
or any other related jurisdiction.
The information provided on this Website is subject to changes and updates from time
to time. Whilst reasonable care is taken in compiling the information contained herein,
Hike Pyrenees Ltd gives no guarantee as to its completeness, accuracy or timeliness
and it may not reflect our most updated terms and conditions for services or products
No part of the material on this website may be copied or duplicated in any form,
by any means or distributed without the prior written consent of Hike Pyrenees Ltd.
We do our utmost to monitor descriptions and illustrations on the website. The pictures
are intended to give a general idea of the activity described and does not form part
of any contract between you and Hike Pyrenees Ltd.
No liability whatsoever is accepted for any direct loss or damage or for any loss
of profits or revenue or for any indirect or consequential loss or damage arising
from or connected with the use of this website or any information or material contained
in or on this website and liability therefore is disclaimed to the fullest extent
permitted by applicable law (save that we do not purport to disclaim or limit our
liability for death or personal injury caused by our negligence).
Hike Pyrenees Ltd has not reviewed and is not responsible for the content of off-site
pages or any other website linked to this website. Hike Pyrenees Ltd expressly disclaims
all warranties and liabilities relating to the interaction and activities you may
have with websites linking to the Hike Pyrenees Ltd website. In general, Hike Pyrenees
is not responsible for any link made to the Hike Pyrenees Ltd website.
Hike Pyrenees Ltd does not guarantee that any functions at this website will operate
without interruptions or errors and accepts no responsibility for any such interruptions
In case of any dispute English law shall apply and the user of this website, by use
of this website, agrees to submit to the non-exclusive jurisdiction of the courts